How we use your personal data.

Singapore Law Tutors is a trading name of London Law Tutor Ltd. This privacy policy applies to services offered through this website to clients in Singapore, so references to “LLT”, “we”, “us” and “our” mean London Law Tutor Ltd, trading as Singapore Law Tutors.

Last updated: 13 November 2026

We take the privacy of our clients, students, tutors and website visitors very seriously. This policy explains what personal data we collect, why we use it, who we share it with, how long we keep it and what your rights are. As a UK company, we follow UK data protection law (the UK GDPR and the Data Protection Act 2018) as our standard across all our websites. When we collect personal data in Singapore, this policy also sets out how we meet our obligations under Singapore’s Personal Data Protection Act 2012 (PDPA), including its Do Not Call provisions, and the Spam Control Act 2007.

1. Who we are and how to contact our Data Protection Officer

London Law Tutor Ltd (company number 08253481), trading as Singapore Law Tutors, is the organisation responsible for your personal data. Our registered office is Berkeley Square House, Berkeley Square, London W1J 6BD. We are also registered with the UK Information Commissioner’s Office under registration number ZA236376.

We have appointed a Data Protection Officer (DPO) to oversee our compliance with the PDPA. For any question about your personal data, to withdraw consent, or to make an access or correction request, email enquiries@singaporelawtutor.com with “Attention: Data Protection Officer” in the subject line, or write to us at our registered office.

2. The personal data we collect

• Contact and identity details: your name, email address, telephone or WhatsApp number, postal address and, where a parent or guardian orders for a student, their details too. We do not ask for your NRIC, FIN or passport number unless the law requires it.
• Study details: your university, school or polytechnic, course, year of study, modules, examination sessions, academic goals and any work or materials you share with us.
• Order and payment details: the services you order, quotes, invoices and payment records. Card payments are processed by our payment providers and we do not store your full card details.
• Communications: emails, WhatsApp and chat messages, call notes and feedback.
• Session and learning data: session schedules, tutor notes and, where you use them, records from our online learning platforms.
• Website data: your IP address, device and browser information and how you use our website, collected through cookies and similar technologies (see section 9 and our Cookie Policy).
• Sensitive information: we do not ask for it, but you may choose to tell us about a health condition, disability or personal circumstances, for example so that we can adapt your tutoring.
• Tutors and applicants: your CV, qualifications, references, bank details for payment and, where you will teach students under 18, background check information.

We collect this data directly from you, from a parent, guardian or organisation that books on your behalf, from our website forms and live chat, and from our payment providers. If you give us personal data about another person, please make sure you are entitled to do so and that they have seen this policy.

3. Why we use your data and your consent

Under the PDPA we collect, use and disclose personal data only with your consent (which may be deemed, for example where you voluntarily give us your details to obtain a quote), or where the PDPA otherwise permits it, such as for our legitimate interests or to comply with the law. We use your data:

• to respond to enquiries, prepare quotes and provide our services, including matching you with a tutor, scheduling sessions and delivering Materials;
• to take payments, keep accounts and meet tax and other legal obligations;
• to run and improve our business and website, train our team, handle complaints, prevent fraud and protect our legal rights;
• to send you news about our services, where you have agreed (see section 4);
• to use sensitive information you choose to share, with your consent; and
• to recruit and pay tutors.

We will tell you the purpose before or when we collect your data, and we will not use it for a new purpose without your consent unless the PDPA allows it. We may use software tools, including AI assisted tools, to help our team match students with tutors and manage bookings. A member of our team always reviews and makes the final decision.

Withdrawing consent. You may withdraw your consent at any time by contacting our DPO. We will tell you the likely consequences (for example, that we may be unable to continue providing a service) and will stop using your data within a reasonable time, unless the law requires or permits us to keep using it.

4. Marketing and the Do Not Call Registry

We will only send you marketing messages about our services if you have agreed, or where the law otherwise allows. We will not send marketing calls, text messages or WhatsApp messages to a Singapore telephone number registered on the Do Not Call Registry unless you have given us clear and unambiguous consent in writing or another accessible form. Every marketing email will identify us and include a simple way to unsubscribe, in line with the Spam Control Act 2007.

To stop marketing messages, use the unsubscribe link, reply “STOP”, or email us. We do not sell your data and never pass your details to third parties for their own marketing.

5. Who we share your data with

• Our tutors and consultants, who receive the details they need to provide your services and are bound by confidentiality obligations.
• Service providers who act for us under written contracts requiring them to protect your data, including website and form hosting, email and cloud storage providers, our live chat provider (Zendesk), video conferencing platforms, our online learning platform, and our accountants and professional advisers.
• Payment providers, such as PayPal and our card payment processor.
• Messaging platforms, such as WhatsApp, if you choose to contact us that way.
• Government agencies, regulators, the police or courts, where the law requires it.
• A buyer of our business, if we sell or transfer all or part of it, in which case your data will continue to be protected in line with this policy.

Where a parent, guardian, employer or institution has booked services for a student, we may share attendance and progress information with them as part of the arrangement.

6. Transfers outside Singapore

As a UK company with tutors and service providers in several countries, we transfer personal data outside Singapore, including to the United Kingdom. When we do, we take appropriate steps, as required by the PDPA’s Transfer Limitation Obligation, to ensure the recipient is bound by legally enforceable obligations (such as contractual clauses) to give your data a standard of protection comparable to the PDPA. You can ask our DPO for more information.

7. How long we keep your data

We keep personal data only for as long as it is needed for the purposes for which it was collected, or for legal or business reasons. As a guide:

• client records, orders, invoices and correspondence: 6 years after our last contract with you ends;
• enquiries and quotes that do not lead to an order: 2 years after our last contact;
• complaint records: 6 years after the complaint is closed;
• live chat transcripts: up to 2 years;
• marketing preferences: until you opt out, after which we keep a minimal suppression record; and
• unsuccessful tutor applications: 12 months; tutor records: 6 years after the relationship ends.

After these periods, we securely delete or anonymise the data.

8. Your rights: access and correction

Under the PDPA you may:

• ask for access to the personal data we hold about you, and for information about how it has been used or disclosed in the past year;
• ask us to correct any error or omission in your personal data; and
• withdraw your consent to our collection, use or disclosure of your data (see section 3).

Contact our DPO as shown in section 1. We may need to verify your identity first. We will respond as soon as reasonably possible and, where we cannot respond to an access request within 30 days, we will tell you in writing when we will. We may charge a reasonable fee for an access request, and will tell you the fee in advance. We will not charge for correction requests.

9. Cookies and similar technologies

We use a small number of cookies and similar technologies. Optional ones, such as our live chat, load only if you choose Accept in our cookie banner. You can change your choice at any time using the Cookie settings link at the bottom of every page. Full details are in our Cookie Policy.

10. Keeping your data secure

We make reasonable security arrangements to protect your data, including encrypted connections on our website and payment pages, access controls and confidentiality obligations for our team and tutors. Email is not always secure, so please do not send card details or other highly sensitive information to us by email.

If we suffer a data breach that is likely to result in significant harm to you, or that affects 500 or more individuals, we will notify the Personal Data Protection Commission (PDPC) as required by the PDPA, and where required we will also notify you.

11. Children

Our services are mainly for students aged 16 and over. Where a student is under 18, we ask a parent or guardian to place the order and act as our main contact. We do not knowingly collect personal data from children under 13 without the consent of a parent or guardian.

12. Complaints about how we use your data

If you are unhappy with how we have used your personal data, please contact our DPO first, as shown in section 1, or follow our Complaints Policy. We will acknowledge your complaint promptly, investigate it and tell you the outcome.

If you remain unhappy, you may complain to the Personal Data Protection Commission at www.pdpc.gov.sg.

13. Changes to this policy

We may update this policy from time to time. The current version is always published on this page, with the date it was last updated. If we make significant changes, we will tell our clients directly.